Metricon Homes is one of Australia’s largest builders, but are they any good?

Bigger isn’t always better as we’ve seen countless times via our countries Royal Commissions.

Today I review Metricon Homes and put them through their paces.

Overview

  • Founded: 1976
  • Headquarters: Melbourne, Victoria.
  • Owned: Private.
  • Funded by: Retail deposits and wholesale capital markets.
  • Operates: Victoria, New South Wales, Queensland, South Australia.
  • Build a year: 2019 they built 4,764 nationally.

The top 5 things Metricon Homes are good at:

  • ✅They have excellent marketing material.
  • ✅Their homes are well designed and up with trends.
  • ✅They provide steel frame as standard.
  • ✅They always have promotions.
  • ✅They’re a big builder.

The top 5 things Metricon Homes aren’t so good at:

  • ⛔️Incongruent, there are just too many cooks who spoil the pot.
  • ⛔️Unless you’ve a great site supervisor you’ll have a terrible experience.
  • ⛔️Have got in trouble for misleading consumers
  • ⛔️Variations are excruciatingly expensive.
  • ⛔️Not the best value builder.

Metricon Display Homes

Metricon have a large amount of display homes available. In Queensland they have a vast array of display homes and their addresses can be found below.

To find out their opening times visit www.metricon.com.au/display-homes/

  • 4 Patricia Lane Baringa, 4551
  • 2 Executive Way Bridgeman Downs, 4035
  • 48 Brook Crescent Burpengary East, 4505
  • 2 Forrestdale Street Coomera, 4209
  • 1 Lawrence Rise Cumbalum, 2478
  • 1 Olive Avenue Greenbank, 4124
  • 1 Clover Way Helensvale, 4212
  • 3 Cardinal Crescent Newport, 4020
  • 14 Brookbent Road Pallara, 4110
  • 18 Tranquility Way Palmview, 4553
  • 26 Brilliant Place Rochedale, 4123
  • 2-6 Skyview Ave Rochedale, 4123
  • 92 Campbell Street Sorrento, 4217
  • 3 Amity Way South Ripley, 4306
  • 22 Houston Street Spring Mountain, 4124
  • 4 Altitude Boulevard Terranora, 2486
  • 314 Canvey Road Upper Kedron, 4055
  • 9 Tallai Road Tallai, 4213

Metricon Homes Reviews

With so many company’s gaming the system it’s so hard to know how good or bad is purely based on their reviews. Having researched Metricon Homes it became apparent that they tightly control their reviews.

I’ve personally seen some builders have non-disclosure clauses in their contracts to protect against negative reviews. It’s crazy right!

In no way am I saying Metricon is doing this, but with a builder who built over 4,473 homes across Victoria, Queensland, New South Wales and South Australia in 2019, they don’t have many reviews online.

Google-Review-Metricon-Homes

Of the reviews we found on Google, they were a bit of a mixed bag.

metricon_reviews-1

Then another search on Facebook, and it appears they’ve turned off, or disabled reviews as I couldn’t find any feedback here.

Looking at product reviews statistics it almost looks like they’ve gamed the system. With a drastic change in their review score since 2014.

With the vast majority of reviews coming after the build is completed (Post-Construction: 1,400, Mid-Construction: 235, Pre-Construction: 163). Something seems a little odd here.

Looking at other platforms like Word of Mouth and Houzz the story does look a little different.

But the trouble is that they only have 10 and 5 reviews respectively, so no a great base to work on.

One of Our Customers

This is a real-life case study and essentially feedback from one of our customers. So if you are dealing with Metricon Homes beware! Make sure you get everything in writing and don’t sign everything until all the details are agreed upon and in writing.

Tips when working with Metricon Homes

Research

  • Know exactly what you want. From colour, finishes, hardware, electronics and accessories.
  • Start with the end in mind. What does your home look and feel like? This is the only way you’ll be able to limit your options, otherwise very easy to get lost with information overload.
  • Visit their display homes as many times as you can. Each time you visit look at it from a different angle, you might go there initially to get a feel for their style, then again to measure up the rooms for things like furniture, and yet another for electrical.
  • Get physical copies of all the documentation. Ideally you’ll increase the size of the drawings so you’re able to write all over them, from reposition lights to getting an additional powerpoint. Don’t rush this.

Site Supervisor

  • The linchpin of your success relies on your site supervisor. He or she will be that instrumental in your build going smoothly or to custadard. If off the batt you don’t have confidence or clash with your site supervisor, it’s best you request a new one.
  • Know that mistakes are going to happen throughout the process. It’s important that you’ve a Site Supervisor you trust and can rely on. You’ll want your relationship with your Site Supervisor to be a professional one, where integrity, trust and honesty are key. Know this is a two way street, so when things do go wrong aim to be courteous, friendly, firm but fair.

Upgrades

  • Know that any changes to your contract will cost extra.
  • You don’t have to do everything through Metricon. A great site supervisor will allow you access to the site so you can make the appropriate measurement to organise other items such as window covers, flooring and landscaping.

Build Time

  • It’s important that you’re hands on with your build. Therefore it’s best to be at site as much as possible even if it’s just a drive by. This will allow you to have your finger on the pulse knowing what’s going on and if any issues arise. Building a house will be one of the most expensive things you’ll ever do in life, so knowing upfront that there will be difficulties along the way and committing to a can do attitude will help you through your journey.
  • Remember that over the Christmas most builders shut shop. So if you are looking to build around this period know and plan for this in advance. If you’re wanting to get into your home quickly as your Site Supervisor if they’re able to get a few more tradies on site to get things moving quicker. A great site supervisor will move mountains, remember, if you don’t ask you don’t get.
  • At handover expect there still to be a few minor things which still need to be fixed or completed. Generally these items are fixed within 90 days after handover. A pro tip is to delay handover and the final payment until all these little incidentals are completed. You’ll find these items are fixed quick sticks! But once that final payments made, don’t expect mountains to be moved.

Metricon Homes Brands

Home Solution: for those who are looking to exit the rental market and buy your first home this is for you. This product helps those with a low deposit who are looking to either build a townhouse or a home and land package. Essentially all the legwork is done for you.

HomeSolution by Metricon

Freedom: is their low price brand which allows young family’s to build their new home. They say you get more home for less. This product is really for people looking for a larger house with a smart affordable design. So if you’re buying on a budget and needing more room, this product’s for you. Below is a flavour of what this product has to offer.

The Mirage by Metricon.

Designer: are you looking for something grand, luxurious and comfortable, then this is the product for you. Offering contemporary enhanced living designs. From rach to bohemian, let your imagination run wild. Below is a flavour of what this product has to offer.

The Denver by Metricon.

Signature: elegance, grace and beauty is what this product brings. Offering an experience where your dreams and lifestyle are fulfilled. Below is a flavour of what this product has to offer.

The La Pyrenee by Metricon.

Town living: townhomes which offers design, low maintenance and compact living. Perfect for those empty nesters looking to downsize. Below is a flavour of what this product has to offer.

Edgerton Street by Metricon.

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Reputation for Misleading

The Australian Competition and Consumer Commission (ACCC) was concerned about the number of misleading promotional material Metricon advertised on it’s website between January 2009 and August 2011 which included (full article can be found here);

  • Advertising homes at a certain price, but the features and fittings either not available or able to be provided at the price advertised .
  • Having a “Build Time Guarantee” which meant they’d guarantee your build to be done within 14 and 24 weeks and that if the home wasn’t built in this time they’d rebate rental costs. But due to the raft of terms and conditions meant it rarely applied to the majority of houses offered by Metricon.
  • ‘Home Expo Promotion’ and ‘Red Hot Rollback Promotion’ uncovered Metricon advertising a discounted price which would be saved if the homes were bought in the promotion period. The trouble was that these promotions were sales on properties they had never actually sold before. Meaning their discounts were fictitious, another way of saying that you’re getting a discount and only paying $5 for a cappuccino normally worth $10. The problem is that the cappuccino was only worth $5 in the first place.
  • Between January 2009 and June 2011 Metricon was found to be offering “Upgrades Package” which offered specific features and fittings at a discounted “Promotion Price” compared to its “standard price”. But the problem was that before this promotion Metricon hasn’t sold most of these advertised features and fittings at its “standard price” and as such was evidenced as misleading consumers about the real value and price of these upgrades

As a result the Federal Court in Brisbane Ordered Metricon to pay $800,000 in penalties as a direct result in misleading consumers. They were also ordered to pay $50,000 towards the ACCC’s costs.

Metricon Homes Awards

2020 Product Review Awards

  • Metricon – Top Performing Brand in the Home Building Category in South Australia

2020 HIA-CSR Australian Housing Awards

  • Townhouse/Villa of the Year, Edgewater 6.0, Lightsview

2019 HIA COLORBOND® Steel Housing Top 100 Report

  • Australia’s Number One Home Builder

2019 MBQLD Housing and Construction Awards

  • Queensland Display Home over $551,000, Riviera, Sorrento

2019 HIA-CSR Quensland Housing Awards

  • Queensland Display Home of the Year, Riviera, Sorrento

2019 HIA South Australian Housing Awards

  • Major Professional Builder of the Year
  • Readers’ Choice Award, Lincoln 29, Mount Barker
  • Best Display Home $250,001 to $400,000, Merricks 42, Mount Barker
  • Best Display Home over $650,001, Franklin 40, Lightsview
  • Townhouse/Villa of the Year, Edgewater 6.0, Lightsview

2019 HIA Gold Coast and Northern Rivers Housing Awards

  • Best Display Home over $1 million, Riviera, Sorrento
  • Best Display for Queensland and Northern Rivers, Riviera, Sorrento

2019 HIA Regional Housing Awards – Western Victoria

  • Best Display Home up to $250,000, Lawson 22MK2, Ballarat
  • Best Display Home $250,001 to $300,000, Delta 25S, Ballarat

2019 HIA Brisbane Kitchen, Bathroom and Queensland Interior Design Awards

  • Best Display Home Interior Design and Decoration, Riviera, Sorrento

2019 HIA Regional Housing Awards – Northern Victoria

  • Best Display Home over $500,001, Chelsea 33, Killara

2019 MBA SA Excellence Awards

  • Excellence in a Display Home $250,000 – $350,000, Lincoln 29, Mount Barker
  • Excellence in a Display Home over $500,000, Franklin 40, Lightsview
  • MBA SA Display Home Builder of the Year

2019 MBQLD Housing Awards

  • Best Display Home over $551,000, Riviera, Sorrento

2019 MBAV Regional Building Awards, South West

  • Best Volume Display Home under $250,000, Lawson 22MK2, Ballarat
  • Best Volume Display Home $350,000 – $500,000, Bohemian 29, Torquay

2019 MBAV Regional Building Awards, North East

  • Best Volume Display Home over $500,000, Chelsea 33, Killara

2018 Housing Industry Association Top Homebuilders in Australia

  • HIA No.1 Home Builder, based on the HIA-COLORBOND® steel Housing 100 Report

2018 HIA-CSR Queensland Housing Awards

  • Best Display Home $250,001-$300,000, Tavara 23, Brisbane
  • Best Display Home $500,001-$700,000, Botanica 36, Brisbane
  • Best Display Home Interior Design, Edgewater 27

2018 HIA-CSR South Australian Housing, Kitchen & Bathroom Awards

  • Display Home of the Year – Somerset 57A, Craigburn Farm
  • HIA Readers’ Choice – Delta 25S, Brookmont
  • Best Display Home up to $250,000 – Delta 25S, Brookmont
  • Best Display Home between $400,001-$650,000 – Edgewater 6.0, Lightsview
  • Best Display Home over $650,001 – Somerset 57A, Craigburn Farm

2018 HIA-CSR NSW Housing, Kitchen & Bathroom Awards

  • Best Kitchen in a Display Home – Bordeaux 57, Kellyville
  • Best Bathroom in a Display Home – Bordeaux 57, Kellyville
  • Best Display Home over $500,001 – Bordeaux 57, Kellyville
  • Display Home of the Year – Bordeaux 57, Kellyville

2018 MBAV Excellence in Housing Awards

  • Best Display Home $350,000-$500,000 – The Glendale 42, Wollert

2018 MBAV Regional Building Awards, South East

  • Best Volume Builder Display Home under $250,000 – Tulloch 22, Sale
  • Best Volume Builder Display Home $250,000-$350,000 – Delta 22, Warragul
  • Best Volume Builder Display Home $350,000-$500,000 – Fortitude 32, Warragul

2018 MBAV Regional Building Awards, South West

  • Regional Residential Builder of the Year – Akuna, Point Lonsdale
  • Best Volume Builder Display Home under $250,000 – Delta 25, Mt Duneed
  • Best Volume Builder Display Home $250,000-$350,000 – Amira 28BP, Lara
  • Best Custom Home $1M -$2M – Akuna, Point Lonsdale

2018 HIA Regional Building Excellence Awards, Eastern Victoria

  • Best Display Home $250,001-$300,000 – Mantra 29, Kialla
  • Best Display Home $250,001-$300,000 – Delta 22, Warragul

2018 HIA and DIA Queensland Kitchen, Bathroom and Interior Design Awards

  • Best Bathroom Design for a Display Home – Botanica 36, Pallara
  • Best New Bathroom $20,000-$40,000 – Botanica 36, Pallara
  • Best Use of Face Brick for its façade – Chelsea 33, Helensvale

2018 Master Builders Association of NSW Excellence in Housing Awards

  • Best Exhibition/Project Home $600,000-$800,000, Metro 31, North Macquarie

2017 Housing Industry Association Top Homebuilders in Australia

  • HIA No.1 Home Builder – based on the HIA-COLORBOND® steel Housing 100 Report

2017 MBAV Regional Building Awards, South East

  • Best Volume Builder Display Home $350,000-$500,000, Botanica 36 Traralgon

2017 MBAV Regional Building Awards, South West

  • Best Volume Builder Display Home under $250,000, Lawson 22, Warralilly
  • Best Volume Builder Display Home $350,000-$500,000, Botanica 32 Fyansford

2017 MBAV Regional Building Awards, North West

  • Best Volume Builder Display Home $250,000-$300,000, Delta 28BP Strathfieldsaye

2017 HIA Regional Housing Awards, Western Victoria

  • Best Display Home up to $250,000 – Delta 28BP, Armstrong Creek
  • Best Display Home $300,001-$400,000 – Botanica 32, Fyansford
  • Best Display Home $400,001-$500,000 – Vantage 38, Fyansford

2017 HIA Regional Housing Awards, Eastern Victoria

  • Best Display Home $250,001-$300,000 – Delta 25S, Bairnsdale
  • Best Display home $400,001-$500,000 – Botanica 36, Traralgon
  • Display Home of the Year – Botanica 36, Traralgon

2017 HIA Regional Housing Awards, Northern Victoria

  • Best Display Home $250,001-$300,000, Delta 25S, Strathfieldsaye

2017 HIA Victorian Excellence in Building Awards

  • Best Display Home, $600k-$1M – Bayville 49, Brighton East
  • Best Display Home, up to $250,000 – Delta 25, Tarneit
  • Best Bathroom in a Display Home – Bayville 49, Brighton East

2016 Housing Industry Association Top Homebuilders in Australia

  • HIA No.1 Home Builder – based on the HIA-COLORBOND® steel Housing 100 Report

2016 HIA Regional Housing Awards, Eastern Victoria

  • Best Display Home up to $250,000 – Amira 22A, Warragul

2016 HIA Regional Housing Awards, Western Victoria

  • Best Display Home up to $250,000 – Delta 25S, Drysdale

2016 HIA Regional Housing Awards, Northern Victoria

  • Best Display Home $400,001-$500,000 – Botanica 32, Kialla

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