Burbank Homes Review

by | Nov 10, 2022 | builder review, Building new, Choosing a builder

Burbank Homes is a family-owned and operated builder, founded in 1983. After starting as a small homebuilding company in Melbourne’s West, they’ve since become one of Australia’s biggest names in homebuilding. Burbank Team has since expanded into the Burbank Group which includes Burbank Homes and some subsidiary companies. Some of the services they offer include house and land packages, and knockdown rebuilds, They pride themselves on their customer service, stating they have unwavering family values instilled in everything they do. But what is their reputation like with the public? How have customers found their experience with Burbank Homes? In our Burbank Homes Builder Review, we’re going to look at some impartial, real reviews online.

What we like ✅

  • Good range of inclusion- also, unlike some builders, it is easy to find a list of inclusions on their website.
  • Great reputation for customer service and for having great site supervisors
  • Offer Knockdown rebuilds.
  • Clean QBCC record.
  • Generous standard inclusions.

What we didn’t like⛔️:

  • Some issues during construction.
  • Not all options appear to be available at all locations.
  • Issues with after-sales care
  • Some customers weren’t happy with their finished product

Where do Burbank Homes build?

Burbank Homes currently builds in Queensland, New South Wales, Australian Capital Territory, Victoria and South Australia. If you live in or near a major city in one of these states, there’s a good chance they have a location near you.

In Queensland, they build in areas, including:

  • Brisbane
  • Gold Coast
  • Sunshine Coast
  • Ipswich
  • Moreton Bay
  • Redlands
  • Noosa Heads.

If you live outside these areas, we’d recommend getting in touch with us or Burbank Homes directly to find out whether they’ll build in your area.

Need Help Picking the Right Builder For You?

How We Can Help You

Building a home is one of the biggest decisions you’ll ever make in your life. At Buildi, we’ll be there throughout the entire building process, guiding you step by step so you can avoid any pitfalls. We will help you by following these steps.

  1. Free Consultation – We will sit with you to understand what you are looking to accomplish.
  2. Due Diligence – We work with you to ensure you’re buying the right block of land at the right price without hidden problems.
  3. Builders tender – We will take your requirements out to the market of builders and they will bid to win your business.
  4. Present solutions – We will compile the top 3 options and present you with a comprehensive proposal on builders’ strengths & weaknesses along with prices and specifications.
  5. Contract Signing – We will work with you and your selected builder to ensure there is full transparency in what you are entering into.
  6. Building your home – We work closely with the builder to ensure all service levels are met and your project is on schedule.

Looking for advice on choosing the best builder for your home build? Buildi can help you with every step. Get in touch with us today!

What makes Burbank homes different?

Burbank Homes is a larger family-owned business that has its advantages. They’re not so big that they’ll forget about you, but they offer the stability of larger companies. With the backing of the Burbank Company,

What do people think of Burbank homes?

The good news is that Burbank Homes has a solid reputation with the public. In Queensland, Burbank has a 4.8 rating on ProductReview.com.au. When we look at reviews online, we always make sure to check where the reviewer is in their build at the time of writing. Anyone who is only at the sales stage isn’t what we consider a reliable review. You wouldn’t want a movie review from someone who’s only seen the trailer, and it’s the same with builder reviews. Look for reviews written post-build for a fuller picture.

The Good

Burbank Homes does have a strong reputation when it comes to customer service. While this is common during the initial consultation, the Burbank team have a good reputation in the industry as a home builder who communicates during the build. A reliable site supervisor who will report to you in detail each week is important in giving you confidence your house is in good hands. The below review emphasises that the site supervisor was upfront and honest.

We like this because you want someone who is upfront with you, even when something hasn’t gone to plan. How a builder deals with a problem is a good indicator of their worth.

The Not So Great

Like a lot of negative reviews, the ones we’ve found on Burbank revolve around customers feeling as though they weren’t listened to or that deadlines weren’t met.

There were also a few reviews saying the customer’s build went over budget. The below describes a poor experience, especially after the handover.

While there are some negative reviews, they’re far outweighed by the positive ones.

Burbank homes design options

Single Storey

Double Storey

Narrow Lot

Burbank homes house & land packages

Burbank Homes offers a wide range of house and land packages, all over Australia, as we’re based in Queensland, we’ll focus on house and land packages in South-East Queensland. We’ll provide some examples to give you an idea of the sort of price range you’re looking at. However, house and land packages do sell quickly, so check with Burbank to see if these


Redland Bay

Burbank homes prices

When it comes to advertised prices, it’s best to take them with a grain of salt. Odds are you will pay about 15-30% more, once you take into account adjustments. Also, keep in mind design prices don’t take into account what you’ve spent on your land.

Burbank homes Inclusions

We cannot stress enough how important it is to talk to a Burbank consultant about what exactly will be included in your quoted price. What you see at display homes and in advertisements is often misleading so be sure to clarify what’s standard and what’s a premium inclusion. That having been said, Burbank has an impressive and vast range of inclusions. Here’s an idea of what they have to offer:


Burbank Homes have a lot going for them in terms of reputation, quality designs and good communication from both sales staff and those on the building site. With a wide range of floorplans, they’re a good option for families looking for a quality, yet affordable option on the building market

Looking for help and suggestions for your building journey? Click here to book your free, impartial consultation today!


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